Your overnight front desk, without the overnight shift.
Aurora checks guests in and out, answers the phone and the lobby, sells tonight's empty rooms and handles requests from midnight to morning. The night manager hears about the leak, not the towels.
What happens between midnight and 6 AM.
The guest journey, step by step, with nobody behind the counter.
Token sent
The confirmation email and text carry a 6-character check-in token.
Arrival
At the lobby kiosk or on the phone, the guest says the token. Five wrong tries pause the kiosk.
Check-in
Room assigned from clean inventory, door code on screen and by text, never spoken aloud.
Payment
Balance and incidentals hold by card or Apple Pay through a QR code.
During the stay
Towels, wake-up calls, noise, lockouts, late check-out, Wi-Fi, parking.
Check-out
Folio closed, receipt emailed, room flagged for housekeeping, survey sent.
A night auditor's checklist, handled.
Aurora covers the tasks your overnight desk handles most, and escalates the rest to the night manager with the context written down.
- Late arrivals and early-morning check-insArrivals until 6 AM count as the previous night, so a 1:30 AM guest checks in to the right stay.
- Walk-ins paid on the spotShows tonight's availability by room type, takes payment and texts the guest a token to finish check-in.
- Urgent issues go straight to a personLeaks, no heat or A/C, lockouts, safety and medical reports alert the night manager immediately. For emergencies, guests are told to call 911 first.
- Guest privacy by defaultNo reservation detail, room number or Wi-Fi password without the token. Aurora never confirms whether someone is staying at the hotel.
- Speaks your guests' languagesEnglish, Spanish, Portuguese, French, Chinese and 25+ more, switching mid-conversation.
- Lock-friendly key optionsKeypad door codes, key-card printing at the kiosk, or a lockbox pickup, depending on your locks.
One overnight shift, every night of the year.
An 8-hour night shift at the US median desk-clerk wage of $16.86/hour is about $49,000 a year in wages alone, before payroll taxes, overtime, holidays and turnover. Aurora's Hotel Night Desk is $899 a month per property.
| Aurora Night Desk | Remote human desk | Overnight clerk | |
|---|---|---|---|
| Monthly cost | $899 | ~$1,500 (night) + ~$5,500 setup | ~$4,100 wages only |
| Languages | 30+ | 1–2 | 1–2 |
| Check-in / check-out | Yes | Yes | Yes |
| Answers the phone at the same time | Yes, many calls at once | One at a time | One at a time |
| Sick days, no-shows | None | Provider-dependent | Yes |
AI night front desk for hotels: common questions
What is an AI night front desk for hotels?
It is an AI receptionist that runs your front desk overnight or after hours. Guests check in and out with a reservation token at a lobby kiosk or by phone, ask questions and make requests, and the night manager is alerted only for issues that need a person.
How do guests check in without staff?
Each reservation gets a 6-character token sent by email or text. The guest says the token at the kiosk or on the phone; Aurora verifies it, assigns a clean room, shows the door code on screen, charges the balance or incidentals hold through a secure QR code and texts the room details.
What if a guest loses the token?
The guest gives the confirmation number and last name. Aurora then re-sends the token only to the email or phone already on the reservation, never to a new contact.
Does it work with my property management system?
Aurora connects to property systems through their APIs to read reservations and post check-ins and charges. During setup we connect your PMS or import reservations on a schedule.
How much does an AI night desk cost?
Aurora Hotel Night Desk is $899 per month per property up to 150 rooms, with a one-time setup of $2,500. Kiosk hardware is optional and billed at cost.
Is it brand-standard compliant?
Brand standards differ by flag. Many independent and soft-branded hotels use it immediately; branded properties should confirm unattended-desk rules with their brand. Aurora can also run as a backup to a human clerk during peaks and breaks.
What about ID verification?
Aurora doesn't collect ID numbers by voice. You set the policy, for example showing a photo ID at the desk the next morning, and Aurora tells the guest at check-in.
See it working on your own business.
Send your website or price list and we'll run a live demo with your real services.